Warranty policies

FAQ's about Warranty...

I want to use my own mechanic to install your product, is this ok? Diesel Care is typically a wholesale
company, meaning that we primarily sell to resale shops. As such, our pricing and warranty policies are built
around this type of "business to business" transaction. While we cannot dictate to our customers whom they
use to install, we encourage you as a customer to use only certified diesel repair shops to perform repairs. Any
issues relative to installation are directly the responsibility of the purchaser and are not covered under our
warranty policy.

How long do I have to file a warranty claim? We need to be notified immediately of any potential failure of
our products. We cannot be responsible for any warranty of products where prior notification was not given.

I've had the product installed and the mechanic says it' still not right and wants to charge me to install
another unit, what do I do? Diesel Care has always maintained a "hassle free" warranty, meaning we, under
most conditions will send out a replacement part within the first 30 days at the customers request, without
having the opportunity to examine for old unit in question. Many of these units are returned with no fault found,
and are the result of incorrect installation or miss diagnosis. We make it a policy to make every attempt to
satisfy our obligations to our customers, but we do not offer any reimbursement of removal/reinstallation of
pumps purchased under a wholesale basis, unless otherwise approved in advance, and with certain conditions
and limitations applying. We encourage each consumer to discuss these issues with your installer prior to
purchase of our products

PLEASE NOTE: Install of our products constitutes your agreement with the following warranty
disclaimer. Please do not install our products until you have read, understand and agree to the
following warranty policy

WARRANTY TERMS

Diesel Care and Performance Inc. hereafter mentioned as DCP, issues the following warranty on all
DCP product. This warranty is extended to the original purchaser of the product only, unless
approved of in writing by DCP.

Our product is warranted to be free from defects in material or workmanship under normal use and
service, for a period of one year from the original purchase date. The only exception to this warranty
declaration is the warranty on our standard Powerstroke injectors, which is limited to six months.
The obligation of DCP under this warranty is limited to the repair or exchange of the defective unit.
Either repair of unit or replacement of the unit shall be at the sole discretion of DCP. If an exchange
unit is provided, the old, defective unit must be returned within 15 days of the failure date to be
considered for warranty.

WARRANTY DISCLAIMERS

This limited warranty is in lieu of all other warranties, either expressed or implied. All obligations or
liabilities of DCP are expressly disclaimed, including claims for REMOVAL AND REINSTALLATION
expenses, liability of consequential damages, down time, loss of revenue, or any other
inconvenience cost.

Our product is intended to be installed by the purchaser of DCP product. Any damage or defect
caused by a third party installer is the sole responsibility of the original purchaser of the product. In
addition, DCP is not responsible for any R & R expenses, liability of consequential damages, down
time, loss of revenue, or any other inconvenience cost relative to third party installers of
our product.

Any product that is not installed according to the manufacturer’s guidelines is not covered under
any warranty by DCP. DCP assumes no liability or responsibility for pump failure that are the result
of the use of fuels and/or additives not approved by the original manufacturer of the engine and/or
vehicle. This warranty does not apply to any part or unit that has been altered or repaired by anyone
other than DCP. Nor, to any product which has been subject to misuse, abuse, neglect, accident,
improper installation, or damage from foreign material such as water or dirt. This warranty will only
be honored at the facilities of DCP.